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Terms and Conditions

Guarantee on ACS products:

Limited 1 yr warranty. 

Pacific Ears Ltd. guarantees all custom ACS branded products for defective manufacturing, material/component failure for one year from the date of purchase. It would be helpful if you could supply the original invoice number when making a claim under warranty. Filters (as long as they are in new condition) can be changed within 30 days. 

Not covered under warranty: 
- Damage due to abuse 
- Cable damage 
- Blockage due to wax or debris in earpiece 
- Attempts to rectify by unauthorised persons

For all products: In case impressions are supplied, the fit and sound seal will only be guaranteed if the impressions meet minimum quality standards. I.e. made from silicone material, past the second bend, had complete skin contact and no air inclusions. Please contact us if you have any questions. 

Returns/refunds policy

Pacific Ears Ltd. will remake or rework any earpiece returned due to poor fit within 30 days of purchase.

We would like you to be completely satisfied. If, for any reason, you experience difficulties or are not satisfied with the product or services you receive, please let us know.

Warranty on Etymotic products

Etymotic Research warrants all products against defects in material or workmanship for a period of two year from the date of original purchase from an authorized Etymotic distributor or reseller. Etymotic will replace the defective product if returned within the warranty period to the service facility in Elk Grove Village, IL. This warranty is in lieu of all other warranties, expressed or implied, including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose. Due to the design and manufacture or all products (except ER-4 earphones) a repair option is not available.

ER 4 MicroPro series earphones

Etymotic will replace cables and/or components and modify as needed to meet original factory specifications and match drivers to =/- 1dB. Note: Cables and transducers cannot be replaced by the user. All ER-4 earphones must be returned to Etymotic for technical evaluation, electroacoustic measures, channel balancing and conformance certification. 

Customer damage

Etymotic's consumer electronics warranty policy applies only to in-warranty earphone and headset products purchased within the warranty period. Products that have been damaged or modified by the user are not covered, regardless of date of purchase.

Product Warranties: Two-year Warranty

ER4, hf2, hf3, hf5, mc3, mc5, etyBlU, etyblu2, ety8


Terms and Conditions

Don't send any products back for warranty claims without contacting us first. Products repaired/replaced under warranty are shipped/couriered at customers expense.

In very rare situations, it can happen that we can't make custom sleeves for a combination of in ear phones in relation to a specific ear shape. This can only be assessed after taking ear impressions in combination with the earphones. In case it is not possible to make a satisfying product, there will be no charge, and we will return any payments that have been made for this product. However the cost of taking the ear impressions will however be deducted. We do not take any responsibility for damage or loss of earphones (etc) that are sent to us.

In case the client cancels an order, administration fees and other costs or fees (like appointments) might be deducted from a refund.

Ready Fit products can be returned to Pacific Ears Ltd. within two weeks from the date of delivery. The products will only be fully refunded or credited if they are unused, in new condition and the packaging isn't damaged. 

All goods will be sent by courier with track and trace, within. If required, you can ask us for the track and trace number. If you prefer standard post, please indicate when ordering. Please contact us for overseas options.  Goods are delivered “ex works” which means once they leave our premises, they are under the responsibility of the recipient. If you require another courier service, please contact us.

All custom made products are normally shipped within 10 working days after receiving the impressions, but often you will receive them earlier. This is not a guarantee for delivery within a certain time frame.

All products ordered by end users must be paid in advance. Companies can order and get invoiced for the goods received. The following conditions apply: all accounts are payable on the twentieth day of the month following the date of the invoice. We reserve the right to charge interest at 2.5% per month and to charge a late payment penalty of 10% on any overdue accounts. If the account is not paid within 30 days after the due date, our debt recovery agency may charge you a fee equal of 25% of the unpaid portion of the invoice amount and other legal and collections costs not covered by the fee. The minimum fee will be $25.

All goods remain property of Pacific Ears Ltd. until fully paid for by the customer.

Prices can change without notice. This means that our latest and up to date (wholesale) price list is published on our website. Written quotes remain valid for 30 days, unless otherwise stated.

All prices are in Australian Dollars, unless otherwise stated.


We would like you to be completely satisfied. If, for any reason, you experience difficulties or are not satisfied with the product or services you receive from us, please let us know.