Yes you can pay by credit card and debit card. Once you have chosen your product in the shop and added it to your basket you can go through to payment and choose to pay by credit / debit card. You don’t need to have a PayPal account.
Archives: FAQs
Will I loose my Swimplugs if I drop them in the water?
Our SwimFit is made of a floating blue material. If you drop them when you put them in or take them out of your ears and they fall in the water they will be easily found.
The swimplugs fit securely in your ears when you are swimming or surfing so you don’t need to worry of loosing them when you are active. You can order Swim plugs here.
Will ear plugs block out all noise when I try to sleep?
No, SleepSounds will reduce sounds like snoring and traffic noise substantially but they won’t block out all noise. That is not possible with any custom made hearing protector as sound also travels through eg the bone structure of your head.
We design our sleep plugs so they are small and comfortable to wear. The sound seal is made in the canal. You can order Sleepplugs here.
Are the custom made products available in different colours?
Yes it is possible to choose a different colour for your earplugs (except for PE Swimplugs).
We have the following options:
- Fire engine Red
- Bright Blue
- Custard Yellow
- Black
These colour deviations cost an additional 20 dollars per colour. You can choose your colour when you order a product.
Standard our PACS Pro series / ER Musicians Earplugs /Custom Sleeves and In-Ear Monitors come in clear.
Standard PE SleepSounds come in yellow, but can be made in clear at no extra cost.
Earplugs for swimming are only available in blue because the PE SwimFit is made of a special floating material.
Which Pro filter should I use?
The following list of filters is a good guideline but If you are unsure, please feel free to contact us for advice: [email protected]
- PACS Pro10 – For Acoustic musicians and small ensembles. For light protection in everyday environments.
- PACS Pro15 – Orchestral musicians, dentists
- PACS Pro17 – Most versatile, DJs, Vocalists, sound engineers, gig-goers
- PACS Pro20 – Extra High High-frequency section, ideal for certain drummers and for motorsport.
- PACS Pro26 – For venue staff and people exposed to high levels of noise for long periods of time. Good for industrial use.
- PACS Pro27 – Best suited for industrial use, motorcyclists, and motorsport. The thinner sound tube on the mould to help reduce wind noise under a helmet.
- PACS Pro31 – For Industrial noise reduction when speech is also important.
You already have my impressions on file, does this mean I can get a discount?
Yes, that is possible, please send us an email and we will discuss this with you.
If I need to order a second product will I need to have my ear impressions taken again?
We will keep your ear impressions for 2 years and will be able to use them to make further products when you order them. Please send us an email and we probably can give you a discount on your second or following pair.
I have a problem with my In-Ear Monitors, but they are out of warranty, can you still repair them?
Yes, we probably can, depending on the issue. Please contact us via email to inform us about the problem, and we will assist you. For full details, see our terms and conditions here.
Can I change my filters if I find that they are attenuating too much or too little?
Yes that is possible and free of charge in the first month after purchase as long as the filters are still in new condition. The Pro 10, 15, 17, 20 and 26 can be interchanged. So can the Pro31 and Pro27. It is not possible to change the Pro27 or 31 to a lower attenuation filter than Pro27 because the mould is shaped differently. If you have purchased any of the ER series it is possible to change the filters within that series as well. The ER9/15/25 are interchangeable. Please contact us for the details.
Can I order filters separately?
Yes you can order (extra) filters in our shop under accessories. Filters are sold individually if you need a set, please order two.
How does the order process work?
Once you have ordered through our website, our customer service employee will contact you with the details of a fitting point close by. You can schedule an appointment with the fitting point to have your impressions taken. The fitting point will send the impressions to Pacific Ears, and we will make your product and send it back to you. Our usual turnaround time is about 10-15 working days from the moment we receive the impressions.
What warranty do I get on my product?
All products come with a 30 day warranty period for problems with fit, and 12 months warranty on build defects/components. For full details see our terms and conditions