The plugs are great, I wish I had bought some years ago.
I removed 1 star for the process of ordering, which wasn't the smoothest or most transparent. Eg, waiting to receive manual contact to find out general locations for getting moulds taken, responding with your preference, and then waiting for yet another email before they confirm the exact location. The back-and-forth with Pacific Ears just to find a location could have been a single automated email on purchase. There was also miscommunication between the third party audiologist and Pacific Ears about my choice of location, which was more unnecessary bouncing around on my end.
With that said, it was a very quick turnaround to delivery after having the moulds taken, so overall it was a good experience.
Thank you for your feedback: we’re very pleased to hear you’re happy with the plugs themselves.
We also appreciate your comments regarding the ordering process. Because the ear impressions are included in the price of the earplugs, we first need to coordinate and confirm the fitting location with the audiology clinic before booking clients in. This helps avoid situations where clients may accidentally be charged separately for impressions.
We understand the process could feel more streamlined and transparent, and your feedback is valuable as we continue improving the experience for future customers.
Thank you again for choosing Pacific Ears.
Fit is excellent
That is great to hear. The custom Tips for the Airpods are meant to make them more comfortable to wear and improve the fit especially if you find that the standard tips are not fitting well.
Have a lovely day.
Team Pacific Ears
Great value for money, A+
Thank you Gareth for your kind review. Our J2 with 2 single drivers is indeed great value for money with a custom full shell mould that is comfortable to wear and drivers that are crisp and clear. Thank you again. And have a lovely week.
Team Pacific Ears.
These earplugs perfect fit my ears and I can still hear things, to a degree, when I'm wearing them.
I'd been trying to use off the shelf pair of earplugs while surfing, but they were a poor fit and I spent half the time putting them back in during my session.
My audiologist Beyond Hearing, made the moulds and explained the Pacific Ears ordering process and they arrived 2 weeks later.
I had my exostoses removed last year, don't want to go through that again, so gotta be diligent with using earplug's
Used them a few times now, very impressed with the fit and the fact they stay in firmly!
Can recommend..
Thank you Bob that is great to hear. The aware version allows for natural hearing while water is kept out of your ears. We have many surfers using these swimfit earplugs if they want to prevent exostoses from occurring or recurring.
Have a lovely week.
Team Pacific Ears
Easy process and comfortable fit
Thank you so much for your review. We're so glad to hear that you found the process of taking impressions easy and that our MotoPlugs provided a comfortable fit for you under your helmet. We strive to make the process as straightforward as possible and we're happy to know that it was a success for you. Thanks for choosing Pacific Ears!
Team Pacific Ears


