To get your custom-made hearing protection, follow these steps:

1. Place Your Order: Start by placing an order on our website.

2. Schedule an Appointment: After your order is placed, a customer service representative will contact you with details of the nearest fitting location. You can then schedule an appointment at your convenience to have your ear impressions taken.

3. Take Impressions: Visit the fitting location at your scheduled time, where a professional will take your ear impressions.

4. Send Impressions: The fitting location will send your ear impressions directly to Pacific Ears. In some cases, clients send us their impressions directly.

5. Manufacture Your Product: Once we receive your impressions, we will begin crafting your custom hearing protection.

6. Delivery: After your custom product is ready, we will ship it to you.

The typical turnaround time is approximately 10 to 15 business days from when we receive your ear impressions. If you have any questions or need further assistance, please feel free to contact our customer service team.

Yes, in most locations, the cost of ear impressions is included in the price of our custom products. In some locations a (small) surcharge is applicable.

We have an extensive network of fitting points and clinics across Australia where you can have your ear impressions taken. After placing an order on our website, we will provide you with the details of the nearest clinic. A qualified professional will take your ear impressions to ensure a perfect fit for your custom product.

Once we receive your ear impressions, the production time typically ranges from 10 to 15 business days. Please note that this is an estimate, not a guaranteed delivery timeframe, as each custom-made product is uniquely crafted. While we strive to deliver promptly, creating the perfect pair may occasionally take longer, though it can also be completed more quickly.

Additionally, turnaround times may vary based on our current production volume.

Yes, you can! While single earplugs (except for the Broadcaster) aren’t available for direct purchase on our website, you can order them by emailing us. We’ll be happy to assist you with your request.

We retain your ear impressions for 3 years, allowing us to use them for any additional products you order during that time. Please email us when placing a subsequent order, and we may be able to offer you a discount on your second or subsequent pair.

Yes, that's possible. Please email us, and we will discuss the discount options with you.

Yes, our PACS Pro27 and PACS Pro31 are Class 5 hearing protectors, tested to meet AS/NZS 1270 standards. Class 5 represents the highest level of hearing protection available. To purchase a set, please visit our shop.

Your custom product can last indefinitely with proper care. However, we recommend obtaining new ear impressions every 3 to 4 years, as the shape of your ear canals may change over time. To purchase a set of custom-made earplugs, please visit our online shop.

All custom products include a 30-day warranty for fit-related issues and a 12-month to 4 years warranty depending on the circumstances (see terms and conditions) covering build defects and components. For complete details, please refer to our terms and conditions.

Yes, you can purchase additional filters in our shop under the "Accessories" section. Filters are sold individually, so if you need a pair, please be sure to order two.

Yes, you can change your filters free of charge within the first month after purchase, provided they are still in new condition. The PACS Pro 10, 15, 17, 20, and 26 filters are interchangeable with each other, as are the Pro 31 and Pro 27. However, you cannot switch from a Pro 27 or Pro 31 to a filter with lower attenuation than the Pro 27 due to differences in mold design.

Pro Impact 15 and Pro Impact 19 are also interchangeable with the Pro10-26 filters. The Pro Impact Switch is not interchangeable.

If you have purchased any filters from the ER series, you can also interchange them within that series. The ER9, ER15, and ER25 filters are compatible with each other. For more details, please contact us.

Yes, we may be able to repair your in-ear monitors, depending on the specific issue. Please reach out to us via email with details about the problem, and we will be happy to assist you. For more information, please refer to our terms and conditions.

Here is a guideline to help you choose the right Pro filter. If you're uncertain, please don't hesitate to contact us for personalized advice:

* PACS Pro10: Ideal for acoustic musicians and small ensembles, as well as for light protection in everyday environments.

* PACS Pro15: Suitable for orchestral musicians and dentists.

* PACS Pro17: Our most versatile option, perfect for DJs, vocalists, sound engineers, and concert-goers.

* PACS Pro20: Features an extra high-frequency section, making it ideal for certain drummers and motorsport enthusiasts.

* PACS Pro26: Designed for venue staff and individuals exposed to high noise levels for extended periods, also suitable for industrial use.

* PACS Pro27: Best for industrial use, motorcyclists, and motorsport, with a thinner sound tube to reduce wind noise under a helmet.

* PACS Pro31: Provides industrial noise reduction while maintaining speech clarity.

Yes, you can select a different color for your earplugs, except for PE Swimming Earplugs. Swimplugs are only available in Red and/or Blue. The standard color for Swimplugs is blue.

The available color options for other earplugs include Fire Engine Red, Bright Blue, Custard Yellow, and Black. Each color choice incurs an additional fee of $20. You can specify your preferred color when placing your order.

By default, our PACS Pro series, ER Musicians Earplugs, Custom Sleeves, and In-Ear Monitors are provided in clear. The standard color for PE SleepSounds is yellow. SleepSounds are available in Clear or transparent Yellow, Red, or Blue. Alternatively, you can choose two colors: Red for Right and Blue for Left.

Our In-Ear Monitors (IEM) are available in a limited number of colors. Please have a look in our shop to see which colors are available.

We have a wide range of colors available, including red, blue, yellow, black, and many more. Please check the specific product for available options. Colors may incur an extra cost.

SleepSounds earplugs significantly reduce noises such as snoring and traffic, but they won't completely block out all sounds. This is because no custom-made hearing protector can eliminate noise entirely, as sound can also travel through the bone structure of your head. Our sleep plugs are designed to be small and comfortable, with a sound seal created in the ear canal. You can order SleepSounds earplugs through our website.

The handgrip is ergonomically designed for a comfortable and secure hold. The cord is sleek, durable, and discreet. You can see an example here: