Shipping policy

Shipping policy Pacific Ears Limited Partnership

(Last updated: 11 September 2026)

Shipping Methods

  • All ordered goods will be sent by Australia Post with track and trace. The tracking number will be supplied upon request.

  • At the request of the customer, the courier, or post service can be changed. This may incur extra costs.

  • Different pricing structures and times are in place for overseas orders.

Shipping Costs

  • Shipping costs may differ for rural, remote, commercial and residential destinations. A surcharge may be applicable for these destinations.

  • The courier service used decides whether the destination is rural, remote, commercial or residential.

Shipping Times

  • Ready-fit hearing protection products will be sent as soon as possible, depending on stock levels.

  • For custom-made hearing protection, our turnaround time is usually around 1-3 weeks from the moment we receive your ear impressions.

  • This is not a guarantee for delivery within a certain time frame, as all custom-made products are uniquely shaped and manufactured. It can sometimes take a bit longer to make a perfect pair for you, but often it will be quicker.

Shipping Responsibility

  • For consumer orders where Pacific Ears arranges delivery, Pacific Ears remains responsible for resolving loss or damage in transit in accordance with applicable Australian Consumer Law. Different freight and risk arrangements may apply where expressly agreed in writing for commercial or business orders.

Warranty Shipping

  • All products repaired, altered or replaced under warranty are shipped at Pacific Ears' expense.

Where Pacific Ears confirms that a product has a problem covered by the Australian Consumer Law, Pacific Ears will reimburse reasonable return costs already paid by the consumer, as required by law.

Please let us know (info@pacificears.com.au) if you have any other questions about our shipping policies. We look forward to fulfilling your order for high-quality hearing protection products.

Pacific Ears Limited Partnership is dedicated to providing top-of-the-line ear plugs, hearing protectors, earphones, and In-Ear Monitors that deliver unparalleled performance and durability. By investing in our premium products, you can enjoy long-lasting, superior quality that offers excellent value for your money, making them a cost-effective choice in the long run.

Pacific Ears Limited Partnership

PO Box 388, Biggera Waters, Qld 4216

Email:

info@pacificears.com.au

Phone: 1300 90 50 10

ABN: 84 582 705 212