The plugs are great, I wish I had bought some years ago.
I removed 1 star for the process of ordering, which wasn't the smoothest or most transparent. Eg, waiting to receive manual contact to find out general locations for getting moulds taken, responding with your preference, and then waiting for yet another email before they confirm the exact location. The back-and-forth with Pacific Ears just to find a location could have been a single automated email on purchase. There was also miscommunication between the third party audiologist and Pacific Ears about my choice of location, which was more unnecessary bouncing around on my end.
With that said, it was a very quick turnaround to delivery after having the moulds taken, so overall it was a good experience.
Thank you for your feedback: we’re very pleased to hear you’re happy with the plugs themselves.
We also appreciate your comments regarding the ordering process. Because the ear impressions are included in the price of the earplugs, we first need to coordinate and confirm the fitting location with the audiology clinic before booking clients in. This helps avoid situations where clients may accidentally be charged separately for impressions.
We understand the process could feel more streamlined and transparent, and your feedback is valuable as we continue improving the experience for future customers.
Thank you again for choosing Pacific Ears.
Fit is excellent
That is great to hear. The custom Tips for the Airpods are meant to make them more comfortable to wear and improve the fit especially if you find that the standard tips are not fitting well.
Have a lovely day.
Team Pacific Ears
Great value for money, A+
Thank you Gareth for your kind review. Our J2 with 2 single drivers is indeed great value for money with a custom full shell mould that is comfortable to wear and drivers that are crisp and clear. Thank you again. And have a lovely week.
Team Pacific Ears.