Do you have a question or query regarding custom made or ready-fit hearing protection?
Please see the questions and answers below or contact us directly via email.
Your custom product can last indefinitely, however, we recommend new ear impressions are taken every 3/4 years as the shape of your ear canals can change over time.
All products come with a 30 day warranty period for problems with fit, and 12 months warranty on build defects/components. For full details see our terms and conditions
Once you have ordered through our website, our customer service employee will contact you with the details of a fitting point close by. You can make an appointment with the fitting point to have your impressions taken. The fitting point will send the impressions to Pacific Ears and we will make your product and send it back to you. Our usual turnaround time is about 10-15 working days from the moment we receive the impressions.
Yes you can order (extra) filters in our shop under accessories. Filters are sold individually if you need a set, please order two.
Yes that is possible and free of charge in the first month after purchase as long as the filters are still in new condition. The Pro 10, 15, 17, 20 and 26 can be interchanged. So can the Pro31 and Pro27. It is not possible to change the Pro27 or 31 to a lower attenuation filter than Pro27 because the mould is shaped differently. If you have purchased any of the ER series it is possible to change the filters within that series as well. The ER9/15/25 are interchangeable. Please contact us for the details.
Yes, we probably can, depending on the issue. Please email us with the problem and we will assist you.
We will keep your ear impressions for 2 years and will be able to use them to make further products when you order them. Please send us an email and we probably can give you a discount on your second or following pair.
Yes, that is possible, please send us an email and we will discuss this with you.
The following is a good guideline but If you are unsure please feel free to contact us for advice: firstname.lastname@example.org
Pro10 – For Acoustic musicians and small ensembles. For light protection in everyday environments
Pro15 – Orchestral musicians, dentists
Pro17 – Most versatile, DJs, Vocalists, sound engineers, gig-goers
Pro20 – Extra High High-frequency section, ideal for certain drummers and for motorsport.
Pro26 – For venue staff and people exposed to high levels of noise for long periods of time. Good for industrial use.
Pro27 – Best suited for industrial use, motorcyclists and motorsport. The thinner sound tube on the mould to help reduce wind noise under a helmet.
Pro31 – For Industrial noise reduction when speech is also important.
Yes it is possible to choose a different colour for your earplugs (except for Swimplugs).
We have the following options:
- Fire engine Red
- Bright Blue
- Custard Yellow
These colour deviations cost an additional 20 dollars per colour. You can choose your colour when you order a product.
Standard our Pro series / ER Musicians Earplugs /Custom Sleeves and In-Ear Monitors come in clear.
Standard SleepSounds come in Yellow but can be made in clear at no extra cost.
Earplugs for swimming are only available in blue because the Swimfit is made of a special floating material.
Yes you can pay by credit card and debit card. Once you have chosen your product in the shop and added it to your basket you can go through to payment and choose to pay by credit / debit card. You don’t need to have a PayPal account.
We have an extensive chain of fitting points / clinics all over Australia which makes impressions of your ears for us. Once you have ordered a custom product through our website we will send you the details of the closest one.
A qualified employee will make your ear impressions and sends them to us. Impressions are included in the price of the product.
If you have any questions please contact us via email: email@example.com
For those looking to protect their hearing while shooting or hunting we have several protection products in our shop that are specifically designed for shooting.
- Pro Impulse – Custom earplugs ideal for hunting, shooting and the military industry
- GSP-15 Gun-Sport-Pro – Ready fit Ideal for hunters, shooters and gun sport enthusiasts
- Pro Impulse Ready-Fit – Ideal for military use, gunfire, artillery noise and impulse sounds from work tools
- PRO Hearing Protection Filters
Under the Australian Standard AS/NZS 1270:2002, the class is an easy way to choose a hearing protector appropriate to a noise exposure. The standard rates hearing protection into five classes, with Class 1 being the lowest level of protection and Class 5 being the highest level. Pacific Ears offers a selection of hearing protection devices with that are rated Class 5.
Our Class 5 Rated hearing protection products:
There are 5 Hearing protection classes:
- Class 1 – less than 90 decibels (dB)
- Class 2 – 90 to less than 100 dB.
- Class 3 – 95 to less than 100 dB.
- Class 4 – 100 to less than 105 dB.
- Class 5 – 105 to less than 110 dB.
There are different options for our Pro hearing protectors. Standard / Hand grip / Cord / Hand-grip with a cord thread through the hand grip. Each option (except for the standard) is an additional $10 (hand-grip with cord: $20 surcharge).
1.If you choose the Standard option, the earplugs are most discrete. They have a very flat profile. The earplugs can be removed by pushing on the skull side of the ear in an upwards movement. The seal will break and the earplugs can be taken out easily.
2. The Pro with hand grip, has a silicone hand-grip on the top of the earplug. This helps with insertion and removal. Depending on your ear shape the hand-grip might stick out a bit. (size 8 mm)
3. The Pro with cord and shirt clip. The black lanyard is plugged directly in the earplug. For safety purposes and convenience the cord is removable and should not be used to pull the earplugs out of the ears. If you after a removal option only please choose the hand-grip.
4. The Pro with hand grip and cord with shirt clip. This option has the silicone hand-grip with a hole where the cord runs through. The cord is removable.
Please note: All these options need to be chosen at the time of ordering as none can be added afterwards. You can order the options in the shop when you order your Pro earplugs.
Ear impressions are a model of the complete interior of your ears. They reproduce the shape of your ears using a medical grade silicone, which is crucial to the building of your perfect fitting custom In-Ear Monitors and Earplugs.
This video explains briefly what happens during your appointment when you have your impressions taken.